Technology On The Job

Thursday, June 22, 2017 - 15:25
Using Technology to Connect with Customers

Dylan Dreifke provides outstanding customer service at The Home Depot by utilizing his iPad, a free Home Depot app, and his amazing memory (prior to being hired, he memorized all product and product category locations throughout the entire store!).

Dylan greets people who enter The Home Depot by using his iPad along with customized sentence software which he purchased on his own. Paired with a speaker bought by Opportunity Partners, Dylan is able to greet and communicate with customers to provide excellent service by asking customers what they are looking for and then leading them in his wheelchair to the appropriate location.

Check out Dylan’s story in the news:

Visit the ARRM Technology Resource Center to learn about more success stories and case studies showing how technology is changing the lives of those living with disabilities.

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More Success Stories

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A 159 hour per week drop in caregiver hours seems dramatic. That’s because it is—but in a good way. Ryan Sebelius was able to achieve greater independence while decreasing his need for in-person support through the use of remote support technology. Though not “traditionally” supported 24 hours a day as he was before the addition of technology, he is certainly not without support during the times a caregiver isn’t physically present in his home.

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