Stories

Using Technology to Connect with Customers

Technology On The Job

Dylan Dreifke provides outstanding customer service at The Home Depot by utilizing his iPad, a free Home Depot app, and his amazing memory (prior to being hired, he memorized all product and product category locations throughout the entire store!).

Setting her own pace

Putting a Plan Together for Independent Living

Though experiencing health issues that would ultimately require her to need more intensive care, including possible round-the-clock assistance, Angie wanted to maintain her independence and continue to live on her own without being reliant on a staff person constantly in her home.

The Business of Independence

A New Way of Doing Business

As people served were expressing a stronger desire to be more independent, Dungarvin staff thought through scenarios on how to navigate both the independence desire and how they would provide services in the future. Technology was their answer.

Regaining Confidence Through Remote Support

A 159 hour per week drop in caregiver hours seems dramatic. That’s because it is—but in a good way. Ryan Sebelius was able to achieve greater independence while decreasing his need for in-person support through the use of remote support technology. Though not “traditionally” supported 24 hours a day as he was before the addition of technology, he is certainly not without support during the times a caregiver isn’t physically present in his home.

Advocating for Technology Supports

Recently, we were able to sit down for an interview with Lauren Ireland to discuss technology and how it plays a role in her daily life. Lauren lives in Minneapolis, MN and her home is licensed for supportive community-based services. At 30 years old,  Lauren has had access to and has used technology all her life, though it wasn’t until she moved into her current home nearly 10 years ago that she became aware of remote monitoring technology and the benefits it provided her and other individuals with disabilities.

“It’s Been Good for Me”

According to Angie’s sister, Kathy, “Angie just didn’t want to live with anybody. She wanted to make her own choices.” To maintain Angie’s desired level of independence, she and her team formulated a care and response plan supported by CCRI’s Independent by Design program to utilize technology supports that help maximize Angie’s independence and privacy which was featured in a 2017 TRC Case Study. A follow-up interview with Angie regarding her use of technology has recently been published by Impact and re-posted on the TRC blog.

Connecting Through Technology

Not everyone communicates the same way. For some individuals, expressing thoughts, feelings, and emotions is made more challenging by certain disabilities. For non-verbal individuals, assistive technology supports offer additional ways to make connections, be heard, and join in. This is especially true for Dan.

Rethinking Accessibility

The thinking is changing around what “accessible” can mean and the role technology can play. Individuals, their families, providers, and case managers are all looking to technology supports to assist individuals (and the staff that help support them) reach their full potential.

 

Propelling a Technology Movement

Having started a remote support company nearly 14 years ago, Dustin Wright, founder of Disability Cocoon, is no stranger to the disability services landscape. His new venture, Disability Cocoon—a disability technology catalyst organization, is bringing the disability community together through events like technology festivals (or conferences).

Meet the Mentors

TRC mentors are individuals who have gone through the technology implementation process and wish to help others on their tech solution journeys. Provider mentors are champions for technology use within their organizations and have first-hand experience in finding, funding, and facilitating technology solutions which not only provide increased independence for individuals, but also assist in extending support staff reach as well.

Pages